Arun S Jjw

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Verified Reviewer

Regarding Shoes Repair

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Hi, I have purchase shoes from hush Puppies showroom in area Mall sohna road, badshahpur my shoes has been damage after 6 month only, and due to lockdown I was unable to generate complain in showroom after lockdown I complained in showroom and gave my shoes for repair on dated 28 June but after 8 days my problem not resolved, I want to know how much time required for resolving my issue, as per discussion with hush puppies sales man in Area Mall he told me still your shoes is in showroom and not dispatch for repair. Invoice No. was : 014341****01418 Item Code was : 100000****244 Brand : Hush Puppies Warranty status : Under Warranty
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Loss:
$3499

Preferred solution: Let the company propose a solution

Maryum N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paid but order not found

I placed order on 26 June and paid by credit card but didn't receive the order yet...what pathetic attitude..shame on u
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Loss:
$2000

Preferred solution: Deliver product or service ordered

User's recommendation: Never ever buy from hush puppies online store

Anonymous
map-marker Paranaque City, Calabarzon

To complain of their seller

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Hush Puppies - To complain of their seller
PLEASE HELP ME WITH THIS I KEEP MESSAGING THE SELLER. I GOT WRONG ITEM NO RESPONSE AT ALL. THEY'RE IGNORING ME. EVEN THE OPTION OF RETURN OF THE MISSING ITEM THERE'S NO OPTION FOR WRONG ITEM. PLEASE HELP ME WITH THIS PLEASE. ORDER NUMBER 296134****91064
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Neta Ecz
map-marker Kuala Lumpur, Kuala Lumpur

Defective Hush Puppy

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Hush Puppies - Defective Hush Puppy
Hush Puppies - Defective Hush Puppy  - Image 2
Updated by user Mar 30, 2016

How do I send a picture of the damaged shoes?.

Original review Mar 29, 2016
I live in Malaysia. In 2015 I bought a pair of expensive Hush Puppy shoes. I had hardly used it 20 times yet within one year the sole disintegrated, whilst I was on a working trip to Indonesia. I complained to local distributor, Tansmarco and attached photographs of the damaged shoes.I believe the sole used was defective or low quality and asked for a replacement or, at least, to repair my sole. They replied, """""""There are many possible factors for the material to crack of such as method of the storage, humidity, etc.As with all footwear, the product is subject to the conditions of the environment and also the natural breakdown of materials over time.At Hush Puppies, we strive to provide the best quality footwear to our customers.However, this does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and / or use.""""""""" I told them that there wasn't anything wrong with my storage or usage, for I have another pair of HP shoes that has lasted and still use, after 7 years without any repair. When I did not get any response I wrote to the headquarters in US, customerservice@***.com.Together with the damaged shoe, I attched photos of my old pair of HP shoes, as evidence to show I know how to care for my shoes. Unfortunately, they replied, """"""" Thank you for your email and purchase of Hush Puppies. We?re sorry to hear of your dissatisfaction with this pair. Although we are a global brand, not all styles or leathers are available in every country and each country is a separate marketing and distribution. Due to this we?re unable to set up an international return or repair so we then refer you to the Hush Puppies distributor in your country. We do not dictate procedures to the distributors and trust in their policies in place to serve their customers. If you have further questions, this is the link to Hush Puppies Malaysia & their contact information http://www.hushpuppies.sg/Malaysia/MHome.html; """"" Should I be surprised?. Yes. I did not expect a famous global brand like HP to give me the runaround and shoddy customer service treatment. It is not a big deal to repair the sole which shall cost me about USD15. But, as a matter of principle I had expected them to do the rightful thing. How can I feel comfortable buying this brand, after this experience.
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Loss:
$100
Pros:
  • Quality of shoes before
Cons:
  • Quality of shoes now
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

1 comment
Guest

Today is 29 Apr 2016. No one from HP had contacted me on my complaint.

Anyway, since knowing HP's true character, I took it upon myself to repair the sole. What did it cost me?

USD14.00.

Anonymous
map-marker Kuala Lumpur, Kuala Lumpur

Slippery footware

I bought 2 pairs of shoes on the 10/4/16 at 1U outlet with 1 pair bearing product code no : KB42774MR090 Mamiko III PR for myself & another KC41488DB080 MEDITATE (BODY SHOE) PR for my mom. Unfortunately, on the next following day when I was wearing this shoe I slipped and felled even on a dry area. There were few attempts that I felt like falling. Furthermore, the colour from this pair of shoe runs and stains on my feet. I don't feel confident wearing this shoe anymore and I want an explanation from your esteem company. I have also refrain my mother from wearing the shoe as I worried that she might fell and slip. Hush Puppies suppose to gave me comfort and good gripping but it was not as I thought it supposed to be. I want a refund. Your fast response is highly appreciated. Josephine Chan H/P 012-669**** email : jochan104@***.com
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Loss:
$495
Reason of review:
Damaged or defective

Preferred solution: Full refund